FAQ and Shipping

Need Help?

General Questions & Web Store Order Inquiries: support@teddyfresh.com

    Please include your order number followed by the request in the subject line.

    Examples:

    • Order #12345 - Address Change
    • Order #12345 - Item Change
    • Order #12345 - Cancel Order

    Please allow up to 48 hours for a response to your inquiry.

    We are working hard to process and ship all orders as soon as they are received. Tracking numbers are confirmed as soon as orders ship. Orders “awaiting fulfillment” are being processed by our warehouse and will be shipped soon.

    We cannot guarantee delivery by a certain date. For holiday orders, please order early to allow time for processing and standard shipping.

     

    Cancel an Order

    Please contact us to cancel you order. You may cancel your order within 24 hours of the order submission. Card companies usually take 3 to 5 days to return the payment back into your account. However, it can take 2 or 3 billing cycles for the refund to show up on your printed credit card statement. Do check with your credit card company.

     

    Return Policy

    To Return or Exchange a Product

    To initiate a return or exchange, please contact support@teddyfresh.com for a Return Authorization# (RA#). After you receive your RA#, we will send you the ship to address so your returned item can be processed.

    All returns must be sent back within 7 days of the packages arrival. Returned items must be in new condition and not worn nor washed. All returns must include a copy of the original invoice along with order number and the requested action, refund or exchange.

    To Return or Exchange a Damaged or Wrong Product

    If the return is due to a damaged item, or a packing error on our part, the return shipping cost will be refunded to you. These refunds will be for standard USPS first class (or air mail) shipping only and will be for no more than the total shipping amount charged to the customer when the order was placed. Packages sent back using expedited shipping will not receive a full postage refund.

    When sending an item back for a refund, we will provide the credit to your account in the method in which it was paid (Credit Card/ Paypal/ Amazon). These refunds will appear on your account within one week of our processing the returned package. 

    Product Availability

    Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

     

    Sizing

    Measure under your arms at the fullest part of your chest. Be sure to include your shoulder blades. Measurements above are given as circumference.

    For additional sizing info please see our general Size Chart.

     

    Unisex Apparel (Inches)

    Size

    XS

    S

    M

    L

    XL

    2XL

    3XL

    Chest

    34 - 36

    36 - 38

    38 - 40

    40 - 42

    42 - 44

    44 - 46

    46 - 48

     

    Unisex Apparel (Centimeters)

    Size

    XS

    S

    M

    L

    XL

    2XL

    3XL

    Chest

    86

    91

    96

    101

    106

    111

    116

     

    Domestic U.S. Shipping

    Teddy Fresh ships packages via USPS within the US. Carriers may change at any time. 

    Shipping costs are based on order total weight.

    Processing and Handling Notice: Please allow 3-5 business days on top of the shipping time below. Once your order is placed on our website, please allow for the order to be processed with a shipping label printed, prepared and packed, ready for shipping. Please take this into consideration when selecting your shipping method. Thank you!

    Shipping Method

    Transit Time

    USPS First Class Package

    3 business days

    USPS Priority Mail

    2 business days

    USPS Priority Mail Express

    1 business day

     

    International Shipments

    Teddy Fresh ships international packages via USPS. Carriers can change at any time. All international shipments are subject to additional duties, taxes and other customs fees. We have no control over and are not responsible for tariffs or custom fees for international orders. Please allow up to 1-3 weeks for International orders to arrive for shipping and customs.

    UK Tax and Customs information: here.

    Shipping costs are based on package total weight.

    Processing and Handling Notice: Please allow 3-5 business days on top of the shipping time below. Once your order is placed on our website, please allow for the order to be processed with a shipping label printed, prepared and packed, ready for shipping. Please take this into consideration when selecting your shipping method. Thank you!

    Size

    Transit Time

    USPS First Class Package International

    7 to 21 business days

    USPS Priority Mail International

    6 to 10 business days

     

    Payment Types

    Teddy Fresh accepts Visa, MasterCard, Discover, American Express, PayPal and Amazon Pay. 

    Size Chart

    Unisex Apparel (Inches)

    Size

    XS

    S

    M

    L

    XL

    2XL

    3XL

    Chest

    34 - 36

    36 - 38

    38 - 40

    40 - 42

    42 - 44

    44 - 46

    46 - 48

     

    Unisex Apparel (Centimeters)

    Size

    XS

    S

    M

    L

    XL

    2XL

    3XL

    Chest

    86

    91

    96

    101

    106

    111

    116

     

    Measurement Guidelines

    Chest

    Measure under your arms at the fullest part of your chest. Be sure to include your shoulder blades. All measurements above are circumference (front to back of chest).

     

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