Orders & Shipping

Media sources report that the NATO Air Force is conducting a military exercise over Germany and surrounding areas from June 12 to June 22, 2023. Additional affected countries include but not limited to: Denmark, Poland, Netherlands, UK*, and Switzerland. Delays are to be expected until the conclusion of the exercise.

* Heathrow airport in the UK will have delays to adjust to the new aircraft routing to the Mediterranean.

 

Brazil (6/9):

We have been advised that due to lengthy customs backlogs and the holiday of Corpus Christi, celebrated on June 8th, 2023, parcels to Brazil are experiencing delays of at least two to three weeks.

Canada (6/9):

Canada Post has advised of multiple wildfires and poor air quality conditions which are occurring in the provinces of Alberta, Manitoba, Nova Scotia, and Saskatchewan. The situation is dynamic, and delays are expected to continue until conditions improve.

France (6/9):

Industry sources report that due to limited availability of transportation, as well as ongoing strike action and protests, parcels to France are experiencing longer than usual transit times. While difficult to predict at this time, delays are expected to continue until the protests resolve.

Germany (6/9):

Media sources report that the NATO Air Force is conducting a military exercise over Germany and surrounding areas from June 12 to June 22, 2023. Additional affected countries include but not limited to: Denmark, Poland, Netherlands, UK*, and Switzerland. Delays are to be expected until the conclusion of the exercise.

* Heathrow airport in the UK will have delays to adjust to the new aircraft routing to the Mediterranean.

Mexico (6/9):

Authorities report that due to the continuous eruption from the Popocatepetl volcano from May 21st to June 6, 2023, there have been transportation delays. While difficult to predict, delays of 1 to 2 weeks are anticipated.

New Zealand (6/9):

Sources report that the Kings Birthday was celebrated on June 6th, 2023 in New Zealand. Minimal transportation delays are expected due to the holiday.

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Austria (6/2):

Media sources report thunderstorms and inclement weather conditions in Austria. While difficult to predict at this stage, parcel delays of one to two weeks are likely.

Italy (6/2):

We have been advised of extreme flooding conditions in Italy. Delays of one to two weeks are expected in effected areas.

Philippines (6/2):

Authorities report that due to a major fire at the Manila Central Post office, some parcels may experience delays of one to two weeks.

Portugal (6/2):

Media sources report severe flooding and inclement weather, particularly within the area of Lisbon. While difficult to anticipate, delays of up to one week are likely.

Spain (6/2):

We have been advised of heavy rainfall and transportation disruptions in Spain due to inclement weather. Delays of one to two weeks should be anticipated.

Thailand (6/2):

Industry sources have advised that due to public holidays in Thailand June 3rd through June 5th 2023, parcel delays are anticipated for the upcoming week.

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Congo (5/30):

We have been advised of major flooding and inclement weather conditions in Congo. Delays of one to two weeks are anticipated.

 

United Kingdom (5/30):

Royal Mail has advised that due to backlogs stemming from a cyber attack in early January 2023, DDU parcels to the UK are continuing to experience delays.

Additionally, security workers at London's Heathrow airport have called for a worker strike to take place from May 25th through May 27th, 2023. While difficult to predict at this stage, delays of one to two weeks are anticipated.

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Chile (5/19):

We have been advised of IT issues which are occurring in Chile. Some detailed tracking events may be unavailable. While difficult to predict at this time, delays of one to two weeks are anticipated.

Ecuador (5/19):

Industry sources report political turmoil and civil unrest in Ecuador due to the President's recent dissolution of congress. Delays are expected for the next one to two weeks.

Israel (5/19):

Israel Post has advised of delays due to backlogs stemming from security concerns on May 10th, 2023. While difficult to predict at this time, delays of one to two weeks are anticipated.

 

The following countries/territories will not be able to place an order due to suspensions on incoming postage:

Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Chad, Cuba, French Polynesia, Laos, Libya, Mayotte, Mongolia, Myanmar, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, St. Pierre & Miquelon, Sudan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen 

Above information updated June 9th, 2023

Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, and USPS (PO Boxes Only). Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order. 

All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California. Due to COVID-19, we ask that you allow additional time for packages to arrive.

Domestic orders*  over $150 ship for FREE via ground. This only applieds to orders placed for the contiguous US (lower 48 states) and excludes Alaska, Hawaii, Guam, and Puerto Rico.

Shipping Method	Transit Time
DHL / GLS / UPS / USPS (PO Boxes Only)	2 - 5 Business Days

 

Processing and Handling Notice: Please allow 8-12 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. 

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

Teddy Fresh ships outgoing international packages via Passport International Shipping.

• Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
• Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.

Shipping Method	Transit Time
Passport Standard (Duties May Apply)	10 - 25 Business Days
Passport Priority (Duties Paid)	8 - 14 Business Days

 

Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees.

All outgoing international packages are shipped from our warehouse in Los Angeles, California. We ask that you allow additional time for International packages to arrive.

Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose the available options. 

Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be the noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and Under.

Processing and Handling Notice: Please allow 8-12 business days in addition to your selected shipping method. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order.

Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update. 

We cannot guarantee delivery by a certain date. For special holiday orders, we recommend that you order early to allow time for processing and shipping into consideration when selecting your shipping method. 

 

General Product Availability: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Pre-Ordered Items: You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date.

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at support@teddyfresh.com if you are having trouble locating the carrier.

For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also reach out to us via email at support@teddyfresh.com.

Returned to Sender: In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.

Please note, we cannot guarantee a cancellation or address update after orders are placed, double check your details before placing your order. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.

Cancel Order: Please contact us ASAP if you would like to cancel your order. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.

Order Changes/Updates: We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order. If the order has not been processed by our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make. 

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. Current average response time is 3  to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).

 

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Cancel Order

 

Please contact us at support@teddyfresh.com for any issues.