Orders & Shipping

We have been advised of a customs backlog in Amsterdam which effects parcels destined to countries across Europe, particularly France, Germany, Ireland, Spain, and the Netherlands. Parcels are clearing and moving, however lengthy delays should be anticipated across Europe due to the increase in holiday volume.

Australia (1/27):

We have been advised of flooding and inclement weather conditions in Australia, particularly in the areas of Queensland and North Western Australia. Delays of one to two weeks are anticipated.

Brazil (1/27):

Due to a national holiday in Brazil on January 25th, 2023, we are currently expecting delays of up to one week.

Canada (1/27):

Canada Post has advised of snow and inclement weather, particularly in the eastern provinces, which are causing delays. The situation is fluid, and delays are expected to continue until weather conditions improve.

China (1/27):

Due to Chinese New Year celebrations and holiday closures scheduled to take place in China from January 21st through January 27th, delays are anticipated for the next 2 weeks. Backlogs are likely due to the extended length of the closures.

Germany (1/27):

Deutsche Post has warned of a trade worker strike in Germany as a result of wage disputes. Workers have extended strike action through January 29th, 2023. Delays are likely during and immediately following the strike.

Ireland (1/27):

Industry sources report high winds and inclement weather in Ireland, which will impact parcel delivery. Most affected regions include Donegal, Kerry, Leitrim, Sligo, West Cork and Wicklow. Delays of up to one week should be anticipated.

Italy (1/27):

We have been advised of adverse weather conditions in Italy, particularly in the areas of Sardinia and Sicily, which are causing transportation delays. While difficult to predict at this stage, delays are expected until weather conditions improve.

Japan (1/27):

Media sources report heavy snow and inclement weather in Japan, which is expected to disrupt transportation and impact delivery times. The situation is dynamic in this early stage, however delays of up to one week should be anticipated.

Peru (1/27):

Authorities in Peru have extended a state of emergency as a result of continued civil unrest and ongoing protests. Some areas are not safe to travel within the country, and roadblocks are making transportation difficult. Parcel delays are being experienced throughout the country. Due to the ever changing and complex nature of the situation, there is no estimated date for conditions to improve at this time.

South Korea (1/27):

Media sources report snow and inclement weather in South Korea, which is causing transportation disruptions. Delays are anticipated until winter storm conditions improve.

United Kingdom (1/27):

Royal Mail continues to work through a backlog of parcels resulting from a recent cyber attack. At this time, there is no anticipated date for when conditions will improve. DDP carriers may also be impacted due to increased volume as merchants utilize other options for parcel delivery.

 

Greece (1/13):

Industry sources report that due to high winds and inclement weather conditions, parcels to Greece are currently experiencing delays.

 

Thailand (1/13):

We have been advised that due to localized flooding in southern Thailand, as well as ongoing inclement weather conditions, parcels to Thailand are experiencing delays.

Ecuador (1/6):

We have been advised that due to limited availability of air transportation and a corresponding backlog of parcels, shipments to Ecuador are experiencing delays.

Israel (1/6):

Industry sources have reported that due to labor shortages, as well as local customs backlogs, parcels to Israel are experiencing delays of up to 3 weeks.

Macao (1/6):

Macao Post has advised that due to impacts relating to COVID-19, parcel delivery and processing are subject to delay.

Peru (1/6):

Peru remains in a state of Emergency due to recent civil unrest and protests occurring throughout the country. In addition, the government has advised that multiple regions are reporting an indefinite strike, as well as a rail strike. Road blocks are making some areas and locations impassable. Delays are expected.

Saudi Arabia (1/6):

We have been advised that due to heavy rains and inclement weather conditions, parcels to Saudi Arabia are currently experiencing delays.

Malaysia (12/30):

We have been advised of flooding and inclement weather conditions across Malaysia, which are causing parcel delays.

Ukraine:

Ukrposhta has advised that ongoing hostile and unsafe conditions are occurring due to the war in Ukraine. Some postal offices are experiencing rolling power outages which may last several days. The postal service is making every effort to deliver parcels when it is safe to do so, however lengthy DDU delays of 3 to 4 weeks are expected to continue.

 

The following countries/territories will not be able to place an order due to suspensions on incoming postage:

Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Chad, Cuba, French Polynesia, Laos, Libya, Mayotte, Mongolia, Myanmar, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, St. Pierre & Miquelon, Sudan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen 

Above information updated January 27th, 2023

Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, and USPS (PO Boxes Only). Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order. 

All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California. Due to COVID-19, we ask that you allow additional time for packages to arrive.

Domestic orders*  over $150 ship for FREE via ground. This only applieds to orders placed for the contiguous US (lower 48 states) and excludes Alaska, Hawaii, Guam, and Puerto Rico.

Shipping Method	Transit Time
DHL / GLS / UPS / USPS (PO Boxes Only)	2 - 5 Business Days

 

Processing and Handling Notice: Please allow 8-12 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. 

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

Teddy Fresh ships outgoing international packages via Passport International Shipping.

• Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
• Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.

Shipping Method	Transit Time
Passport Standard (Duties May Apply)	10 - 25 Business Days
Passport Priority (Duties Paid)	8 - 14 Business Days

 

Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees.

All outgoing international packages are shipped from our warehouse in Los Angeles, California. We ask that you allow additional time for International packages to arrive.

Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose the available options. 

Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be the noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and Under.

Processing and Handling Notice: Please allow 8-12 business days in addition to your selected shipping method. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order.

Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update. 

We cannot guarantee delivery by a certain date. For special holiday orders, we recommend that you order early to allow time for processing and shipping into consideration when selecting your shipping method. 

Holiday Orders (International):

International Priority DDP (duties pre-paid at checkout) suggested cutoff date is November 30th.

International Priority DDU suggested cutoff date is November 21st.

We cannot guarantee delivery by a specific date as delays may occur that are out of our control.

General Product Availability: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Pre-Ordered Items: You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date.

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at support@teddyfresh.com if you are having trouble locating the carrier.

For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also reach out to us via email at support@teddyfresh.com.

Returned to Sender: In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.

Cancellations: Please contact us ASAP if you would like to cancel your order. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.

Order Changes/Updates: We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order. If the order has not left our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make. 

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date. Current average response time is 3  to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).

 

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Cancel Order

 

Please contact us at support@teddyfresh.com for any issues.