Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
Please double-check your information before placing an order, as we are unable to guarantee any changes once the order is submitted.
Cancel Order:
Please contact us ASAP if you would like to cancel your order. While we will do our best to assist, cancellations are not guaranteed once an order is placed. If your order cannot be canceled in time, you may return it to us once received—provided it is eligible for return and not a final sale item.
Address Changes:
We are unable to guarantee that we can update your shipping address after an order is placed. If you request an address change, we may be required to cancel your order entirely so that it can be replaced with the correct address. Teddy Fresh is not responsible for lost or misdelivered packages when an incorrect address is entered at checkout.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
In some cases, your order may be split into multiple shipments. This can happen for a variety of reasons, such as to optimize and speed up fulfillment, if your order includes a preorder item, or when items are coming from different fulfillment locations. If your order is split, you will receive separate tracking numbers for each shipment so you can monitor their progress.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some products may have shipping or licensing restrictions that limit where they can be sold.
Teddy Glow products are currently only available for shipping to the USA and Canada.
If a restricted item is in your cart, you’ll receive an error message at checkout indicating which products must be removed to complete your order.
All domestic orders are shipped from our warehouse in Southern California.
Our fulfillment center uses a diverse network of shipping carriers, and the appropriate carrier will be automatically selected during the fulfillment process based on the destination and weight of your order. Shipping costs vary depending on the weight and destination of the shipment.
- Orders shipping to Hawaii and Alaska are sent via UPS 2nd Day.
- Orders shipping to Guam, Puerto Rico, APO/FPO addresses, and PO Boxes are sent via USPS Priority Mail.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
Domestic Ground |
3 - 5 Business Days |
|
Expedited 2-Day |
2 Business Days |
|
USPS Priority |
2 - 5 Business Days |
Please note that we cannot guarantee delivery by a specific date. Delays may occur that are outside of our control, especially during high-volume periods such as holidays. We recommend placing holiday orders early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
We are now partnered with ShipBob, not only as our fulfillment center, but also as a shipping partner for a portion of our international orders.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20. These orders are shipped utilizing a carrier from an extensive network provided by ShipBob. Your tracking link should include the assigned carrier information.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary. These orders are shipped via Passport International Shipping.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries, we recommend reaching out to the carrier directly first for assistance. You can also contact us if you require additional support.
Australia (1/5)
Media sources have reported inclement weather conditions in Far North Queensland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Canada (1/5)
Industry sources have reported that severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent with more snow expected this week, and delays of up to 2 weeks are anticipated.
Media sources have reported inclement weather conditions in Western Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Colombia (1/5)
Effective January 1, 2026 Colombia introduced new duty and tax regulations that may affect your shipments:
A 19% VAT applies to all shipments, with the value exceeding $50 USD.Import duty of 10% which will be calculated on the CIF value.
Ireland (1/5)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent, and delays of up to 2 weeks are anticipated.
Ireland (12/29)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent, and delays of up to 2 weeks are anticipated.
Israel (1/5)
The Israeli Minister of Finance has raised the VAT exemption threshold from $75 to $150, effective December 24th, 2025. Shipments with a declared value up to $150 will no longer be subject to VAT, including parcels that landed today and those that arrived last night but have not yet cleared customs. We are currently updating our systems to reflect this change, and we'll provide additional updates as more information becomes available.
Portugal (1/5)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Saudi Arabia (1/5)
Effective January 1, 2026, a valid customer short address code is now required for parcels in Saudi Arabia. To avoid delays, please ensure all shipments comply with these updated guidelines.
Thailand (1/5)
Effective January 1, 2026, Thai Customs will remove the de-minimis threshold. Import duty and VAT will apply to all online shipments entering Thailand, including items under 1,500 THB. Previously, only shipments over 1,500 THB were taxed.
United Kingdom (1/5)
Media sources have reported inclement weather conditions in South West, North West England and West Scotland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
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Canada (12/29)
Industry sources have reported that severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent with more snow expected this week, and delays of up to 2 weeks are anticipated.
Media sources have reported inclement weather conditions in Western Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Boxing Day, observed on Friday, December 25th, is a public holiday. Business closures during this time may lead to shipping delays of up to three days.
Cyprus (12/29)
Industry sources have informed us of carrier delays in Cyprus. Parcels traveling within this area may experience delays of up to five days.
France (12/29)
We have been informed of a worker strike in Southwest France, which will affect transit times for parcels traveling within the area. We are closely monitoring the situation and taking action to minimize impacts.
Greece (12/29)
We have been informed of protests in Greece. While there are no current disruptions, potential delays may arise in the coming week.
Ireland (12/29)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent, and delays of up to 2 weeks are anticipated.
Israel (12/29)
The Israeli Minister of Finance has raised the VAT exemption threshold from $75 to $150, effective December 24th, 2025. Shipments with a declared value up to $150 will no longer be subject to VAT, including parcels that landed today and those that arrived last night but have not yet cleared customs. We are currently updating our systems to reflect this change, and we'll provide additional updates as more information becomes available.
Multiple Countries (12/29)
St. Stephens Day and 2nd Christmas Day, observed on Friday, December 26th, is a public holiday in Austria, Germany, Ireland, Netherlands, Poland, Italy, Denmark, Finland, Iceland, and Norway. Business closures during this time may lead to shipping delays of up to three days.
Portugal (12/29)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Italy (12/19)
We have been informed of a union strike in Italy, which will affect transit times for parcels traveling within the area. We are closely monitoring the situation and taking action to minimize impacts.
Saudi Arabia (12/29)
Effective January 1, 2026, a valid customer short address code is now required for parcels in Saudi Arabia. To avoid delays, please ensure all shipments comply with these updated guidelines.
Thailand (12/29)
Effective January 1, 2026, Thai Customs will remove the de-minimis threshold. Import duty and VAT will apply to all online shipments entering Thailand, including items under 1,500 THB. Previously, only shipments over 1,500 THB were taxed.
United Kingdom (12/29)
Media sources have reported inclement weather conditions in South West, North West England and West Scotland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Boxing Day, observed on Friday, December 26th, is a public holiday in the United Kingdom. Business closures during this time may lead to shipping delays of up to three days.
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Canada (12/19)
We have removed Ravenforce Couriers from our network due to performance issues. Any shipments already out for delivery with Ravenforce drivers will still be delivered by them. All other affected shipments have been transferred to alternative carriers.
Tracking confusion: New labels may incorrectly show packages in the US with delayed delivery dates due to system limitations. Packages that were previously with Ravenforce are already in Canada and have cleared customs.
Expected delivery: Transferred packages will be scanned by the new carrier by end of day Friday, December 19th, with delivery 1-2 business days after.
Industry sources have reported that severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent with more snow expected this week, and delays of up to 2 weeks are anticipated.
Media sources have reported inclement weather conditions in Western Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Australia (12/19)
Local sources have informed us of road closures in Bondi, Bondi Beach, North Bondi and Bondi Junction, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Cambodia (12/19)
We have been informed of civil unrest in Cambodia due to civil unrest at the border. Potential delays may arise in the coming week.
Cyprus (12/19)
Industry sources have informed us of carrier delays in Cyprus. Parcels traveling within this area may experience delays of up to five days.
France (12/19)
We have been informed of a worker strike in Southwest France, which will affect transit times for parcels traveling within the area. We are closely monitoring the situation and taking action to minimize impacts.
Greece (12/19)
We have been informed of protests in Greece. While there are no current disruptions, potential delays may arise in the coming week.
Indonesia (12/19)
Local sources have informed us of flooding affecting Aceh Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Ireland (12/19)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent, and delays of up to 2 weeks are anticipated.
Italy (12/19)
We have been informed of a union strike in Italy, which will affect transit times for parcels traveling within the area. We are closely monitoring the situation and taking action to minimize impacts.
Multiple Countries (12/19)
Christmas Day, observed on Thursday, December 25th, is a public holiday. Business closures during this time may lead to shipping delays of up to three days.
Portugal (12/19)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Saudi Arabia (12/19)
Effective January 1, 2026, a valid customer short address code is now required for parcels in Saudi Arabia. To avoid delays, please ensure all shipments comply with these updated guidelines.
Thailand (12/19)
Effective January 1, 2026, Thai Customs will remove the de-minimis threshold. Import duty and VAT will apply to all online shipments entering Thailand, including items under 1,500 THB. Previously, only shipments over 1,500 THB were taxed.
We have been informed of civil unrest at border of Thailand impacting postal services. The following postal codes are temporarily closed: 31180, 32210, 32140, 33110, 33140, 33150, 34260, and 34280. Potential delays may arise in the coming week.
United Arab Emirates (12/19)
Media sources have reported inclement weather conditions in United Arab Emirates, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
United Kingdom (12/19)
Media sources have reported inclement weather conditions in South West, North West England and West Scotland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
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Canada (12/15)
Industry sources have reported that severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. While our carrier partners are working to clear the backlog before Christmas, the situation remains weather dependent with more snow expected this week, and delays of up to 2 weeks are anticipated.
France (12/15)
Industry sources have informed us of a service disruption affecting France. Parcels traveling within this area may experience delays of up to three days.
Greece (12/15)
Media sources have reported inclement weather conditions in Attica, Peloponnese, Central Greece, and Evia, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Indonesia (12/15)
Local sources have informed us of flooding affecting Aceh Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Ireland (12/15)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to six days are anticipated.
Multiple Countries (12/15)
Immaculate Conception Day, observed on Monday, December 8th, was a public holiday in Argentina, Austria, Chile, Colombia, Italy, Peru, Philippines, Portugal, Spain, Switzerland. Business closures during this time may lead to shipping delays of up to three days.
Philippines (12/15)
Local sources have informed us of flooding affecting Oriental Mindoro, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Portugal (12/15)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Saudi Arabia (12/15)
Media sources have reported inclement weather conditions in Makkah, Jeddah, Al Kamil, Rabigh, Khulais, and Bahrah, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Sri Lanka (12/15)
Media sources have reported inclement weather conditions in Sri Lanka, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Thailand (12/15)
Effective January 1, 2026, Thai Customs will remove the de-minimis threshold. Import duty and VAT will apply to all online shipments entering Thailand, including items under 1,500 THB. Previously, only shipments over 1,500 THB were taxed.
We have been informed of civil unrest at border of Thailand impacting postal services. The following postal codes are temporarily closed: 31180, 32210, 32140, 33110, 33140, 33150, 34260, and 34280. Potential delays may arise in the coming week.
United Kingdom (12/15)
Media sources have reported inclement weather conditions in South West, North West England and West Scotland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
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The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Iraq, Kiribati, Laos, Lebanon (DDU only), Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen
Above information updated on January 5th, 2026
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.