Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
We cannot guarantee a cancellation or address update after orders are placed. Please double check your details before placing your order. Please note that if an incorrect address is provided at checkout, Teddy Fresh is not responsible for lost or misdelivered packages.
Cancel Order:
Please contact us ASAP if you would like to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, CIRRO, and USPS. Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order.
All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
DHL / GLS / UPS / USPS / CIRRO |
2 - 5 Business Days |
We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also contact us if you require additional support.
Israel (6/18)
Due to the current situation in Israel, marked by civil unrest and the temporary closure of the country’s airspace, shipment delays are unfortunately expected. Parcels en route to or within Israel will be held in transit due to heightened security protocols and limited carrier operations in the region.
While we are unable to provide detailed parcel-level updates at this time, please rest assured that Passport is actively monitoring the situation and working closely with our carrier partners to gather the latest information.
Situations like these, while outside of our control, are a known challenge in global logistics. Our team is committed to keeping you informed and will share any developments as soon as they become available.
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Argentina (6/16)
Anniversary of the Death of General Martín de Güemes and Flag Day, observed on Monday, June 16, and Friday, June 20, are public holidays in Argentina. Business closures during this time may lead to shipping delays of up to three days.
Canada (6/16)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Central and Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Chile (6/16)
National Day of Indigenous Peoples, observed on Friday, June 20, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to two days.
Multiple Countries (6/16)
Whit Monday, observed on Monday, June 9, was a public holiday in Austria, Denmark, France, Hungary, Iceland, Luxembourg, Netherlands, Norway, Spain, and Switzerland. Business closures during this time may lead to shipping delays of up to three days.
Paraguay (6/16)
Chaco Peace Day, observed on Thursday, June 12, was a public holiday in Paraguay. Business closures during this time may lead to shipping delays of up to two days.
Portugal (6/16)
Portugal Day, observed on Tuesday, June 10, was a public holiday in Portugal. Business closures during this time may lead to shipping delays of up to two days.
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Australia (6/09)
King's Official Birthday, observed on Monday, June 9, is a public holiday in New South Wales and Victoria. Business closures during this time may lead to shipping delays of up to two days.
Canada (6/09)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Central and Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Germany (6/09)
Local sources have informed us of flooding affecting North Rhine-Westphalia, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Ireland (6/09)
June Bank Holiday, observed on Monday, June 2, was a public holiday in Ireland. Business closures during this time may lead to shipping delays of up to two days.
Italy (6/09)
Republic Day, observed on Monday, June 2, was a public holiday in Italy. Business closures during this time may lead to shipping delays of up to two days.
Multiple Countries (6/09)
Eid al-Adha, observed on Friday, June 6, is a public holiday in Australia, Bahrain, Bangladesh, Brunei, Egypt, India, Indonesia, Iraq, Jordan, Kuwait, Lebanon, Malaysia, Morocco, Oman, Pakistan, Qatar, Saudi Arabia, Tunisia, Turkey, and the United Arab Emirates (UAE). Business closures during this time may lead to shipping delays of up to three days.
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Australia (6/02)
Western Australia Day, observed on Monday, June 2, is a public holiday in Western Australia. Business closures during this time may lead to shipping delays of up to two days.
Local sources have informed us of flooding affecting New South Wales, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five are anticipated.
Multiple Countries (6/02)
Ascension Day, observed on Thursday, May 29, was a public holiday in Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Norway, Sweden, and Switzerland. Business closures during this time may lead to shipping delays of up to two days.
Spain (6/02)
We have been informed of a worker strike in Spain, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
South Korea (6/02)
We have been informed of a local event, early Presidential Voting, in South Korea taking place from May 29 to June 3. Parcels traveling within this area may experience delays of up to five days.
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Canada (5/23)
The expected full strike has been delayed. Instead, Canada Post workers began a nationwide overtime ban today, limiting work to 40 hours per week. This will cause processing delays across the Canada Post network. Additionally, Canada Post maintains the option to implement a lockout that would restrict union workers from processing facilities, though no lockout has been implemented at this time. Our automatic DDP rerouting (implemented May 20) continues to protect most shipments. We'll provide further updates early next week as the situation develops.
If you recently made a purchase and the shipping option chosen at checkout was for Passport Standard DDU (or your postal code is listed above and you chose DDP), then your package may be slower to process than usual, we ask that you please be patient. We are unable to cancel your shipment or refund you unless the package is automatically returned to sender by the courier or customs, which is unlikely.
Australia (5/23)
Local sources have informed us of flooding affecting New South Wales and Queensland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five are anticipated.
Chile (5/23)
Navy Day, observed on Wednesday, May 21, was a public holiday in Chile. Business closures during this time may lead to shipping delays of up to two days.
European Countries (5/23)
We're still working to resolve the data error affecting EU parcel tracking displays that we reported last week. While tracking information may not be updating properly, please be assured that your parcels are continuing to move through our network toward delivery as scheduled. Our team has implemented fixes and expects resolution soon, but will provide updates by May 29 if the issue persists. For questions, please contact Partners@Passportglobal.com.
Israel (5/23)
We have been informed of civil unrest in Israel due to a missile attack. While there are no current disruptions, potential delays may arise in the coming week.
Italy (5/23)
Local sources have informed us of flooding affecting Florence], resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated
We have been informed of a worker strike in Italy, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Malaysia (5/23)
Local sources have informed us of road closures due to the 46th ASEAN Summit and the 25th ASEAN Economic Community Council in Kuala Lumpur, Malaysia, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to seven days are anticipated.
South Korea (5/23)
We have been informed of a local event, early Presidential Voting, in South Korea taking place from May 29 to June 3. Parcels traveling within this area may experience delays of up to five days.
United Kingdom (5/23)
Spring Bank Holiday, observed on Monday, May 26, is a public holiday in the United Kingdom. Business closures during this time may lead to shipping delays of up to two days.
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European Countries (5/16)
We're experiencing a data error affecting EU parcel tracking displays. Your parcels are still moving toward delivery despite tracking not updating. Our team has implemented solutions to resolve this issue. If not fixed by May 22, we'll provide further updates. Questions? contact Partners@Passportglobal.com
Argentina (5/16)
As of May 2025, Argentina requires the 11-digit taxpayer ID (CUIT) of the addressee for smoother customs clearance. To avoid delays, please ensure all shipments comply with these updated guidelines.
Canada (5/16)
Victoria Day, observed on Monday, May 19, is a public holiday in Canada. Business closures during this time may lead to shipping delays of up to two days.
Indonesia (5/16)
Waisak Day, observed on Monday, May 12, was a public holiday in Indonesia. Business closures during this time may lead to shipping delays of up to two days.
Israel (5/16)
We have been informed of civil unrest in Israel due to a missile attack. While there are no current disruptions, potential delays may arise in the coming week.
Italy (5/16)
Industry sources have informed us of a service backlog in Italy. Parcels traveling to this region may experience delays of up to three days.
Malaysia (5/16)
Wesak Day, observed on Monday, May 12, was a public holiday in Malaysia. Business closures during this time may lead to shipping delays of up to two days.
Norway (5/16)
Constitution Day, observed on Saturday, May 17, is a public holiday in Norway. Business closures during this time may lead to shipping delays of up to two days.
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The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Kiribati, Laos, Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Yemen
Above information updated June 16, 2025
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.