Orders & Shipping

 

Australia (12/8):

We have been advised that due to backlogs stemming from heavy Black Friday and Cyber Monday volumes, parcels to Australia are experiencing delays of one to two weeks.

Additionally, brushfires in the area of Perth are effecting transportation through this area and causing longer than usual transit times. The situation is unpredictable at this time, however delays of one to two weeks are likely.

Canada (12/8):

Local sources have advised of flooding, freezing rain, and heavy snow conditions across Canada. Delays of up to one week should be anticipated for parcels traveling through effected areas.

Peru (12/8):

We have been advised that Thursday, December 7th and Friday, December 8th are national holidays in Peru. Delays of up to one week are anticipated due to business closures.

United Kingdom (12/8):

Industry sources have informed us of snow and inclement weather conditions in the United Kingdom which are causing longer than usual transit times. While difficult to predict, delays of up to one week should be expected.

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Brazil (12/1):

Correios Brazil has advised of a postal worker strike which began on November 23rd, 2023. While difficult to predict at this time, DDU delays of one to two weeks are anticipated.

Bulgaria (12/1):

Local sources have advised that due to IT systems issues, parcels to Bulgaria are facing delays of up to one week.

Guadeloupe (12/1):

Local sources have advised us of a public worker strike in Guadeloupe. While difficult to predict at this time, delays of one to two weeks are expected.

Ireland (12/1):

Industry sources inform that due to inclement weather conditions combined with heavy Black Friday volume backlogs, parcels to Ireland are experiencing delays of up to one week.

Israel (12/1):

We have been advised that due to limited transportation and ongoing backlogs in Israel as a result of the state of war, parcels are facing lengthy delays. The situation is difficult to predict, however delays of three to four weeks should be anticipated.

Italy (12/1):

Local sources have informed us of a public worker strike which occurred in Italy on November 24th, 2023. Delays of up to one week should be expected.

Scotland (12/1):

Media sources have advised that Thursday, November 30th is a national holiday in Scotland. Delays of up to one week should be expected due to business closures.

Thailand (12/1):

We have been advised that Tuesday, December 5th is a national holiday in Thailand. Delays of up to one week should be anticipated due to business closures.

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Belgium (11/17):

BPost has advised that due to IT systems issues, DDU parcels to Belgium may experience delays. While difficult to predict at this time, delays of one to two weeks are anticipated.

Colombia (11/17):

We have been advised that Monday, November 13th is a public holiday in Colombia. Delays of up to one week are anticipated due to business closures.

France (11/17):

Industry sources have advised of flooding and inclement weather conditions in France which are causing longer than usual transit times. The following postal codes are most affected: 59116, 59270-59299, 59670-59285, 59114-59181, 59173-59232, 59189-59660, 62650-62560, 62990-62170, 62180-62600, 62570-62575, 62380-62570, 62500-62510, 62136-62350, 62120-62360, and 62179-62910. While difficult to predict at this time, delays of one to two weeks are anticipated in effected areas.

Iceland (11/17):

Media sources are advising that the Reykjanes Peninsula region of Iceland is experiencing high volcanic activity and an eruption is imminent. Sink holes are developing in the region and some areas and roadways may be impassable. While difficult to predict at this time, localized delays of up to two weeks are likely.

Malta (11/17):

Local sources have informed us that due to limited availability of air transportation, parcels to Malta are experiencing delays of up to one week.

Serbia (11/17):

Industry sources have advised us of a public worker strike in Serbia which is causing longer than usual transit times. While difficult to predict, parcel delays of up to two weeks are anticipated.

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Argentina (11/3):

We have been advised that Monday, November 6th is a public holiday in Argentina. Delays of up to one week are anticipated due to business closures.

Chile (11/3):

Industry sources have advised that Wednesday, November 1st is a public holiday in Chile. Delays of up to one week are likely, due to business closures.

Indonesia (11/3):

Local sources have informed that due to implementation of new customs regulations and a corresponding backlog, parcels to Indonesia are experiencing delays of up to two weeks.

Jamaica (11/3):

Local sources have informed that due to an earthquake in Jamaica on October 30th, 2023, Parcels may experience delays of up to one week.

Mexico (11/3):

Media sources have reported extreme inclement weather conditions along the Pacific coast of Mexico as a result of hurricane Otis. Delays of up to two weeks are expected in effected areas.

Uruguay (11/3):

We have been advised that Thursday, November 2nd is a public holiday in Uruguay. Delays of up to one week are anticipated due to business closures.

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The following countries/territories will not be able to place an order due to suspensions on incoming postage:

Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Chad, Cuba, French Polynesia, Laos, Libya, Mayotte, Mongolia, Myanmar, Niger, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Timor-Leste, Tristan da Cunha, Ukraine, Vanuatu, Yemen 

Above information updated December 8th, 2023

Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, and USPS (PO Boxes Only). Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order. 

All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California. Due to COVID-19, we ask that you allow additional time for packages to arrive.

Domestic orders*  over $150 ship for FREE via ground. This only applieds to orders placed for the contiguous US (lower 48 states) and excludes Alaska, Hawaii, Guam, and Puerto Rico.

Shipping Method	Transit Time
DHL / GLS / UPS / USPS (PO Boxes Only)	2 - 5 Business Days

Processing and Handling Notice: Please allow 8-12 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. 

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

Teddy Fresh ships outgoing international packages via Passport International Shipping.

• Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
• Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.

Shipping Method	Transit Time
Passport Standard (Duties May Apply)	10 - 25 Business Days
Passport Priority (Duties Paid)	8 - 14 Business Days

 

Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees.

All outgoing international packages are shipped from our warehouse in Los Angeles, California. We ask that you allow additional time for International packages to arrive.

Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose the available options. 

Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be the noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and Under.

Processing and Handling Notice: Please allow 8-12 business days in addition to your selected shipping method. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order.

Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update. 

We cannot guarantee delivery by a certain date. For special holiday orders, we recommend that you order early to allow time for processing and shipping into consideration when selecting your shipping method. 

General Product Availability: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Pre-Ordered Items: You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date.

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at support@teddyfresh.com if you are having trouble locating the carrier.

For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also reach out to us via email at support@teddyfresh.com.

Returned to Sender: In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.

Please note, we cannot guarantee a cancellation or address update after orders are placed, double check your details before placing your order. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.

Cancel Order: Please contact us ASAP if you would like to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.

Order Changes/Updates: We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order,  though we cannot guarantee cancellation is possible after an order is placed. If the order has not been processed by our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make. 

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. Current average response time is 1 to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).

 

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Cancel Order

 

Please contact us at support@teddyfresh.com for any issues.

We are excited to be partnering with Afterpay! Choose Afterpay as your payment method at checkout. To see if you're eligible, you will need your email, phone number, address, DOB, and debit/credit card handy—that’s it. If approved, you will make your first payment at time of purchase and the balance must be paid over the course of 6 weeks. There are no fees when you pay on time. And late fees are capped at 25% of the purchase price.

Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.

If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.