Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
Please double-check your information before placing an order, as we are unable to guarantee any changes once the order is submitted.
Cancel Order:
Please contact us ASAP if you would like to cancel your order. While we will do our best to assist, cancellations are not guaranteed once an order is placed. If your order cannot be canceled in time, you may return it to us once received—provided it is eligible for return and not a final sale item.
Address Changes:
We are unable to guarantee that we can update your shipping address after an order is placed. If you request an address change, we may be required to cancel your order entirely so that it can be replaced with the correct address. Teddy Fresh is not responsible for lost or misdelivered packages when an incorrect address is entered at checkout.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
All domestic orders are shipped from our warehouse in Southern California.
Our fulfillment center uses a diverse network of shipping carriers, and the appropriate carrier will be automatically selected during the fulfillment process based on the destination and weight of your order. Shipping costs vary depending on the weight and destination of the shipment.
- Orders shipping to Hawaii and Alaska are sent via UPS 2nd Day.
- Orders shipping to Guam, Puerto Rico, APO/FPO addresses, and PO Boxes are sent via USPS Priority Mail.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
Domestic Ground |
3 - 5 Business Days |
|
Expedited 2-Day |
2 Business Days |
|
USPS Priority |
2 - 5 Business Days |
Please note that we cannot guarantee delivery by a specific date. Delays may occur that are outside of our control, especially during high-volume periods such as holidays. We recommend placing holiday orders early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also contact us if you require additional support.
United States (8/29)
In observance of Labor Day, LTL pickups will be unavailable and operations will be limited on Monday, September 1st. Passport teams will also be operating with reduced staffing. Normal operations will resume on Tuesday, September 2nd.
Canada (8/29)
In observance of Labour Day, LTL pickups will be unavailable on Monday, September 1st. For any planning needs during this time, please contact 3PL Ops team or your Customer Success Manager. Normal operations will resume on Tuesday, September 2nd.
Canada Post Update: We have been advised that, beyond August 29, Canada Post will not have a compliant shipping solution for U.S.-bound shipments. As a result, there is a strong possibility that affected shipments may be returned to the sender after that date. We are actively exploring alternative solutions to ensure service continuity and will provide updates as they become available.
Canada Post Strike Update: Canada Post’s August 1 offer was rejected by the Canadian Union of Postal Workers (CUPW). Mediated negotiations between CUPW and Canada Post will resume Friday, August 15, 2025, but service disruptions remain possible. We’re monitoring the situation and will share updates as they become available.
Malaysia (8/29)
Industry sources have reported carrier delays due to airspace closures at Kuala Lumpur International Airport (KLIA). Parcels traveling to or within this area may experience delays of up to seven days. We are closely monitoring the situation and taking action to minimize impacts.
Mexico (8/29)
Effective Friday, August 15th, Mexico has increased its import tax to 33.5% on all package imports, up from 19% earlier this year.
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Peru (8/29)
Saint Rose of Lima, observed on Saturday, August 30, is a public holiday in Peru. Business closures during this time may lead to shipping delays of up to two days.
Portugal (8/29)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Spain (8/29)
Media sources have reported forest fires in Andalusia, Asturias, Extremadura, Castile and León, Ourense, and Palencia. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Slovakia (8/29)
Slovak National Uprising Day, observed on Friday, August 29, is a public holiday in Slovakia. Business closures during this time may lead to shipping delays of up to two days.
Thailand (8/29)
Local sources have informed us of flooding affecting Chiang Mai Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
United Kingdom (8/29)
Summer Bank Holiday, observed on Monday, August 25, was a public holiday in the United Kingdom. Business closures during this time may lead to shipping delays of up to two days.
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United States (8/22)
In observance of Labor Day, LTL pickups will be unavailable and operations will be limited on Monday, September 1st. Passport teams will also be operating with reduced staffing. Normal operations will resume on Tuesday, September 2nd.
Canada (8/22)
In observance of Labor Day, LTL pickups will be unavailable on Monday, September 1st. For any planning needs during this time, please contact the 3PL Ops team or your Customer Success Manager. Normal operations will resume on Tuesday, September 2nd.
Estonia (8/22)
Independence Restoration Day, observed on Wednesday, August 20, is a public holiday in Estonia. Business closures during this time may lead to shipping delays of up to two days.
Hungary (8/22)
Saint Stephen’s Day, observed on Wednesday, August 20, was a public holiday in Hungary. Business closures during this time may lead to shipping delays of up to two days.
Spain (8/22)
Assumption of Mary, observed on Friday, August 15, was a public holiday in Spain. Business closures during this time may lead to shipping delays of up to two days.
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Mexico (8/15)
Effective immediately, Mexico has increased its import tax to 33.5% on all package imports, up from 19% earlier this year. We understand this sudden change may impact your operations and customers. If you use Passport for tax calculations, no action is required as rates have been automatically updated. If you use third-party providers (Shopify, Avalara, etc.), please update your Mexico DDP tax rate to 33.5% to ensure accurate collection.
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Canada (8/15)
We have been advised that, beyond August 29, Canada Post will not have a compliant shipping solution for U.S.-bound shipments. As a result, there is a strong possibility that affected shipments may be returned to the sender after that date. We are actively exploring alternative solutions to ensure service continuity and will provide updates as they become available.
Canada Post’s August 1 offer was rejected by the Canadian Union of Postal Workers (CUPW). Mediated negotiations between CUPW and Canada Post will resume Friday, August 15, 2025, but service disruptions remain possible. We’re monitoring the situation and will share updates as they become available.
Media sources have reported wildfires in Eastern Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Argentina (8/15)
Anniversary of the Death of General José de San Martín, observed on Sunday, August 17, is a public holiday in Argentina. Business closures during this time may lead to shipping delays of up to two days.
Australia (8/15)
Royal Queensland Show, observed on Wednesday, August 13, was a public holiday in Queensland. Business closures during this time may lead to shipping delays of up to two days.
Industry sources have reported carrier delays due to capacity issues with Qantas to Australia. Parcels traveling to or within this area may experience delays of up to three days. We are closely monitoring the situation and taking action to minimize impacts.
Colombia (8/15)
Assumption of the Virgin Mary, observed on Monday, August 18, is a public holiday in Colombia. Business closures during this time may lead to shipping delays of up to two days.
Italy (8/15)
We have been informed of a worker strike in Italy, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Portugal (8/15)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Thailand (8/15)
Media sources have reported inclement weather conditions in Northern Thailand, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
United States (8/15)
Local sources have informed us of flooding affecting Upper Midwest states, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
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De Minimis Ends August 29 (8/08)
On July 29, President Trump signed an Executive Order officially suspending the de minimis exemption for all imports. Effective August 29, all shipments entering the United States—regardless of value or country of origin—will be subject to standard customs procedures and duties. This marks a significant policy shift and may introduce additional costs and clearance requirements for international shipments moving into the U.S. Passport is actively monitoring this development and will continue to share updates as more details become available.
European Countries (8/08)
Shipping networks are experiencing carrier delays affecting EU shipments due to airport ground handling disruptions at the Amsterdam airport. To minimize these delays, we’ve implemented proactive measures to establish a reliable parcel clearance process through Amsterdam (AMS). We will continue to monitor the situation closely and expect a delay of three to five business days entering the EU.
Australia (8/08)
Industry sources have reported carrier delays due to capacity issues with Qantas to Australia. Parcels traveling to or within this area may experience delays of up to three days. We are closely monitoring the situation and taking action to minimize impacts.
Canada (8/08)
Voting on the Canada Post offer concluded on August 1, with the union rejecting the proposal. As a result, service disruptions remain possible. We’re actively monitoring the situation and will share updates as they become available. Media sources have reported wildfires in Eastern Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Greece (8/08)
Media sources have reported inclement weather conditions in Greece, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Ireland (8/08)
August Bank Holiday, observed on Monday, August 4, is a public holiday in Ireland. Business closures during this time may lead to shipping delays of up to two days.
Italy (8/08)
We have been informed of a potential worker strike in Italy. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.
Mexico (8/08)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Netherlands (8/08)
Inclement weather in the Netherlands has impacted operations at Amsterdam Schiphol Airport, leading to longer-than-usual transit times for parcels in the affected areas. Delays of up to five days are currently expected.
Portugal (8/08)
We have been informed of a potential worker strike in Portugal. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.
Thailand (8/08)
Media sources have reported inclement weather conditions in Northern Thailand, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.The Queen Mother’s Birthday, observed on Tuesday, August 12, is a public holiday in Thailand. Business closures during this time may lead to shipping delays of up to two days.
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European Countries (8/01)
Shipping networks are experiencing carrier delays affecting EU shipments due to airport ground handling disruptions at the Amsterdam airport. To minimize these delays, we've implemented proactive measures to establish a reliable parcel clearance process through Amsterdam (AMS). We will continue to monitor the situation closely and expect a delay of three to five business days entering the EU.
Australia (8/01)
Industry sources have reported carrier delays due to capacity issues with Qantas to Australia. Parcels traveling to or within this area may experience delays of up to three days. We are closely monitoring the situation and taking action to minimize impacts.
Bolivia (8/01)
Independence Day, observed on Wednesday, August 6, is a public holiday in Bolivia. Business closures during this time may lead to shipping delays of up to two days.
Canada (8/01)
Voting on the Canada Post strike began July 21 and will remain open through August 1. An ultimatum issued to the union raises the risk of service disruptions if an agreement isn’t reached. We’re actively monitoring developments and will share updates as they unfold.
Civic Holiday, observed on Monday, August 4, is a public holiday in Canada. Business closures during this time may lead to shipping delays of up to two days.
Media sources have reported wildfires in Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Colombia (8/01)
Battle of Boyaca, observed on Thursday, August 7, is a public holiday in Colombia. Business closures during this time may lead to shipping delays of up to two days.
Greece (8/01)
Media sources have reported inclement weather conditions in Greece, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Italy (8/01)
We have been informed of a potential worker strike in Italy. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.
Mexico (8/01)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Peru (8/01)
Battle of Junin, observed on Wednesday, August 6, is a public holiday in Peru. Business closures during this time may lead to shipping delays of up to two days.
Portugal (8/01)
We have been informed of a potential worker strike in Portugal. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.
Romania (8/01)
Romania has increased its standard VAT rate from 19% to 21%. Reduced VAT rates have been unified to a single 11% rate, now applying to select essential goods and services including food, medicines, books, heating, cultural access, and certain housing and hospitality.
Thailand (8/01)
Media sources have reported inclement weather conditions in Northern Thailand, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
----------------------The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Iraq, Kiribati, Laos, Lebanon (DDU only), Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Yemen
Above information updated August 29, 2025
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.