Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
Please double-check your information before placing an order, as we are unable to guarantee any changes once the order is submitted.
Cancel Order:
Please contact us ASAP if you would like to cancel your order. While we will do our best to assist, cancellations are not guaranteed once an order is placed. If your order cannot be canceled in time, you may return it to us once received—provided it is eligible for return and not a final sale item.
Address Changes:
We are unable to guarantee that we can update your shipping address after an order is placed. If you request an address change, we may be required to cancel your order entirely so that it can be replaced with the correct address. Teddy Fresh is not responsible for lost or misdelivered packages when an incorrect address is entered at checkout.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
In some cases, your order may be split into multiple shipments. This can happen for a variety of reasons, such as to optimize and speed up fulfillment, if your order includes a preorder item, or when items are coming from different fulfillment locations. If your order is split, you will receive separate tracking numbers for each shipment so you can monitor their progress.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some products may have shipping or licensing restrictions that limit where they can be sold.
Teddy Glow products are currently only available for shipping to the USA and Canada.
If a restricted item is in your cart, you’ll receive an error message at checkout indicating which products must be removed to complete your order.
All domestic orders are shipped from our warehouse in Southern California.
Our fulfillment center uses a diverse network of shipping carriers, and the appropriate carrier will be automatically selected during the fulfillment process based on the destination and weight of your order. Shipping costs vary depending on the weight and destination of the shipment.
- Orders shipping to Hawaii and Alaska are sent via UPS 2nd Day.
- Orders shipping to Guam, Puerto Rico, APO/FPO addresses, and PO Boxes are sent via USPS Priority Mail.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
Domestic Ground |
3 - 5 Business Days |
|
Expedited 2-Day |
2 Business Days |
|
USPS Priority |
2 - 5 Business Days |
Please note that we cannot guarantee delivery by a specific date. Delays may occur that are outside of our control, especially during high-volume periods such as holidays. We recommend placing holiday orders early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
We are now partnered with ShipBob, not only as our fulfillment center, but also as a shipping partner for a portion of our international orders.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20. These orders are shipped utilizing a carrier from an extensive network provided by ShipBob. Your tracking link should include the assigned carrier information.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary. These orders are shipped via Passport International Shipping.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries, we recommend reaching out to the carrier directly first for assistance. You can also contact us if you require additional support.
In observance of Thanksgiving, LTL pickups will not be available on Thursday, November 27th, and operations will be very limited on Friday, November 28th.
Albania (11/21)
Local sources have informed us of flooding affecting Shkodër County, Kukës County, Lezhë County, Durrës County, and Dibër County, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
China (11/21)
Effective November 10, 2025, the U.S. will reduce tariffs on Chinese imports by 10 percentage points. This adjustment follows the government’s decision to ease measures originally imposed to curb fentanyl-related trade flows.
Czech Republic (11/21)
Freedom Day, observed on Monday, November 17th was a public holiday in Czech Republic. Business closures during this time may result in shipping delays of up to 3 days.
Latvia (11/21)
Proclamation of the Republic, observed on Tuesday, November 18th was a public holiday in Latvia. Business closures during this time may result in shipping delays of up to 3 days.
Portugal (11/21)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Slovakia (11/21)
Freedom Day, observed on Monday, November 17th was a public holiday in Slovakia. Business closures during this time may result in shipping delays of up to 3 days.
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Brazil (11/14)
Republic Day and Black Consciousness Day, observed on Saturday, November 15th, and Thursday, November 20th are public holidays in Brazil. Business closures during this time may result in shipping delays of up to 3 days.
Canada (11/14)
The Canadian Union of Postal Workers (CUPW) continues to operate under rotating strikes in different locations, which began Saturday, October 11, at 6 AM local time. Mail and parcels are moving in areas not currently on strike, but customers should continue to expect delays as operations gradually return to normal.
Current updates:
The current locations on strike are: No locations impacted at this time according to the link below. CUPW will continue providing a rotating list of strike locations via the link attached HERE. We don't know the timeline for how long each area will be on strike or which locations will be added next.
We are seeing both new and existing parcels begin to deliver as of late last week and early this week for Canada Post, and CPC DDU parcels previously held by Passport processing centers have been injected into USPS processing centers and are now in transit.
China (11/14)
Effective November 10, 2025, the U.S. will reduce tariffs on Chinese imports by 10 percentage points. This adjustment follows the government’s decision to ease measures originally imposed to curb fentanyl-related trade flows.
Mexico (11/14)
Revolution Day, observed on Monday, November 17th is a public holiday in Mexico. Business closures during this time may result in shipping delays of up to 3 days.
Philippines (11/14)
We have been advised of potential delays due to Typhoon Fung-wong impacting Philippines. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to seven days are anticipated.
Portugal (11/14)
Local sources have informed us of flooding affecting Lisbon and Vale do Tejo, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Thailand (11/14)
Media sources have reported inclement weather conditions in Northern Thailand, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
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Canada (11/7)
Remembrance Day, observed on Tuesday, November 11th, is a public holiday in Canada. Business closures during this time may result in shipping delays of up to 2 days.
The Canadian Union of Postal Workers (CUPW) continues to operate under rotating strikes in different locations, which began Saturday, October 11, at 6 AM local time. Mail and parcels are moving in areas not currently on strike, but customers should continue to expect delays as operations gradually return to normal.
Current updates:
- The current locations on strike are: Delhi, ON and Simcoe, ON according to the link below. CUPW will continue providing a rotating list of strike locations via the link attached HERE. We don't know the timeline for how long each area will be on strike or which locations will be added next.
- We are seeing both new and existing parcels begin to deliver as of late last week and early this week for Canada Post, and CPC DDU parcels previously held by Passport processing centers have been injected into USPS processing centers and are now in transit.
Passport remains hopeful that a solution will be in place soon, and we are committed to minimizing disruptions and providing updates as the situation evolves
Philippines (11/7)
We have been advised of potential delays due to Typhoon Kalmaegi impacting Philippines. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to five days are anticipated.
Poland (11/7)
Independence Day, observed on Tuesday, November 11th, is a public holiday in Poland. Business closures during this time may result in shipping delays of up to 2 days.
Portugal (11/7)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
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Greece (10/31)
Ohi Day, observed on Tuesday, October 28th, is a public holiday in Greece. Business closures during this time may lead to shipping delays of up to three days.
Ireland (10/31)
October Bank Holiday, observed on Monday, October 27th, is a public holiday in Ireland. Business closures during this time may lead to shipping delays of up to three days.
Portugal (10/31)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Canada (10/31)
The Canadian Union of Postal Workers (CUPW) continues to operate under rotating strikes in different locations, which began Saturday, October 11, at 6 AM local time. Mail and parcels are moving in areas not currently on strike, but customers should continue to expect delays as operations gradually return to normal.
Current updates:
- The current locations on strike are: There are no current strike locations according to the link below. CUPW will continue providing a rotating list of strike locations via the link attached HERE. We don't know the timeline for how long each area will be on strike or which locations will be added next.
- We are seeing both new and existing parcels begin to deliver as of late last week and early this week for Canada Post, and CPC DDU parcels previously held by Passport processing centers have been injected into USPS processing centers and are now in transit.
Passport remains hopeful that a solution will be in place soon, and we are committed to minimizing disruptions and providing updates as the situation evolves
Australia (10/31)
Melbourne Cup Day, observed on Tuesday, November 4th, is a public holiday in Victoria. Business closures during this time may result in shipping delays of up to 2 days.
Cyprus (10/31)
Ohi Day, observed on Tuesday, October 28th, is a public holiday in Cyprus. Business closures during this time may lead to shipping delays of up to three days.
Czech Republic (10/31)
Independence Day, observed on Tuesday, October 28th, is a public holiday in the Czech Republic. Business closures during this time may lead to shipping delays of up to three days.
Greece (10/31)
Ohi Day, observed on Tuesday, October 28th, is a public holiday in Greece. Business closures during this time may lead to shipping delays of up to three days.
Ireland (10/31)
October Bank Holiday, observed on Monday, October 27th, is a public holiday in Ireland. Business closures during this time may lead to shipping delays of up to three days.
Portugal (10/31)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
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The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Iraq, Kiribati, Laos, Lebanon (DDU only), Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen
Above information updated November 21st, 2025
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.