Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
We cannot guarantee a cancellation or address update after orders are placed. Please double check your details before placing your order. Please note that if an incorrect address is provided at checkout, Teddy Fresh is not responsible for lost or misdelivered packages.
Cancel Order:
Please contact us ASAP if you would like to cancel your order, though we cannot guarantee cancellation is possible after an order is placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
Teddy Fresh ships Domestic US Orders via DHL, GLS, UPS, Parcel, Pandion, and USPS. Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order.
All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
DHL / GLS / UPS / USPS / Parcel / Pandion |
2 - 5 Business Days |
We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also contact us if you require additional support.
Canada (12/09)
Canada Post Strike Update
USPS paused shipments to Canada, including the ability to print labels, on November 29, 2024, and DDU services will remain on hold until USPS reactivates them. In the meantime, DDU shipments will be held at our processing center until service resumes.
We are closely monitoring the situation and will redirect shipments as needed to reduce any impacts.
Media sources have reported inclement weather conditions affecting Ontario, London, Guelph, and Barrie, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
France (12/09)
Industry sources have informed us of a service disruption affecting France. Parcels traveling within this area may experience delays of up to three days.
Lebanon (12/09)
DDU Service Reinstated
Passport's DDU Service to Lebanon has been reinstated. Deliveries will proceed where safe and in compliance with local authority guidelines.
Malaysia (12/09)
Local sources have informed us of flooding affecting Malaysia, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Mongolia (12/09)
Passport's DDU Service to Mongolia has been reinstated. Deliveries will proceed where safe and in compliance with local authority guidelines.
Northern Ireland (12/09)
Industry sources have informed us of a service disruption affecting Northern Ireland. Parcels traveling within this area may experience delays of up to three days.
Spain (12/09)
Local sources have informed us of flooding affecting Spain, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Thailand (12/09)
Constitution Day, observed on Monday, December 9 to Wednesday December 11, is a public holiday in Thailand. Business closures during this time may lead to shipping delays of up to three days.
Local sources have informed us of flooding affecting Thailand, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Turkmenistan (12/09)
Passport's DDU Service to Turkmenistan has been reinstated. Deliveries will proceed where safe and in compliance with local authority guidelines.
----------------------Canada (12/02)
USPS Service Interruption to Canada Due to the Canada Post strike, USPS is temporarily suspending the ability to print labels to Canada starting November 29, 2024. Passport has implemented a solution to hold DDU shipments at their processing center until service resumes. Canada Post Worker Strike Update Negotiations between Canada Post and the Canadian Union of Postal Workers are ongoing, with a special mediator appointed by the federal government to assist in reaching an agreement. While some progress has been made on minor issues, significant disagreements remain unresolved. We are closely monitoring the situation and will redirect shipments as needed to minimize any impacts.
United Kingdom (12/02)
Media sources have reported inclement weather conditions in the England, Wales and Scotland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
----------------------Chile (11/22)
Second Round Regional Governor Election, observed on Sunday, November 24, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to two days.
United Kingdom (11/22)
Media sources have reported inclement weather conditions in the North of Scotland, Northern Ireland, the Midlands, and the North of England, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
----------------------Brazil (11/15)
Republic Day, observed on Friday, November 15, is a public holiday in Brazil. Business closures during this time may lead to shipping delays of up to three days.
Black Consciousness Day, observed on Wednesday, November 20, is a public holiday in Rio de Janeiro. Business closures during this time may lead to shipping delays of up to three days.
Canada (11/15)
Canada Post (CPC) Has Officially Gone on Strike
Rerouting Shipments: At this time, Passport is working to reroute as much volume away from Canada Post as possible, however some areas like PO boxes and remote areas can only be serviced by CPC. For those packages, we are not able to move them all the way to the end consumer and so they will be held until the strike is resolved.
Tracking Updates: To manage expectations, we will be adding 2 business days to the estimated delivery dates for all affected shipments and will continue to update tracking pages accordingly to reflect delays.
Delayed shipments: historically strikes range anywhere from a few days to a few weeks. Typically CPC does rolling strikes and because this is a national strike it is expected to end earlier. Most industry experts don’t expect this to last more than 10 days, however this is still an evolving situation.
DDP shipments: PO boxes and remote areas will be held at the closest CPC terminal to final delivery (Montreal, Mississauga, Winnipeg, Calgary, Vancouver)
DDU shipments: shipments will be held at USPS for the time being. Please note that you may see movement within the US as USPS consolidates its volume being held. You may see tracking events seemingly moving in the “wrong direction.” This is normal and to be expected while we wait for the strike to end.
Hong Kong (11/15)
We have been advised of potential delays due to Tropical Cyclone Toraji impacting Hong Kong. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to one week are anticipated.
Japan (11/15)
New Shipment Requirements
A valid customer phone number is now required for parcels to clear customs in Japan. To avoid delays, please include your phone number at checkout.
Mexico (11/15)
Mexican Revolution Day, observed on Monday, November 18, is a public holiday in Mexico. Business closures during this time may lead to shipping delays of up to three days.
South Korea (11/15)
A valid customer phone number is now required for parcels to clear customs in South Korea. To avoid delays, please include your phone number at checkout.
Spain (11/15)
Local sources have informed us of flooding affecting Albacete, Valencia, Malaga, and the Balearic Islands, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to one week are anticipated.
----------------------United States (11/08)
Veterans Day, observed on Monday, November 11, is a public holiday in the United States. Some customer facing Passport teams may be operating on a reduced schedule, however there will be no impact to first-mile pickups.
Brazil (11/08)
Industry sources have reported carrier delays due to cargo operation issues at Sao Paulo’s Guarulhos Airport. Parcels traveling to or within this area may experience delays of up to one week. We are closely monitoring the situation and taking action to minimize impacts.
Canada (11/08)
Remembrance Day, observed on Monday November 11, is a public holiday in Canada. Business closures during this time may lead to shipping delays of up to three days.
Media sources have reported inclement weather conditions in Regina, Saskatchewan, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to two days are anticipated.
Ireland (11/08)
Media sources have reported inclement weather conditions in Ireland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Italy (11/08)
Local sources have informed us of flooding affecting Northern Italy, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Spain (11/08)
Local sources have informed us of flooding affecting Albacete, Valencia, and the Balearic Islands, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to one week are anticipated.
----------------------Brazil (11/01)
All Soul’s Day, observed on Saturday November 2, is a public holiday in Brazil. Business closures during this time may lead to shipping delays of up to three days.
Canada (11/01)
We have been informed of a potential worker strike in Canada if an agreement is not reached by Sunday November 3. Although there are currently no disruptions, delays may arise in the coming week. We are closely monitoring the situation and will redirect shipments as necessary to minimize any impact.
Ecuador (11/01)
Day of the Dead, observed on Friday November 1, is a public holiday in Ecuador. Business closures during this time may lead to shipping delays of up to three days.
Independence of Cuenca, observed on Monday November 4, is a public holiday in Ecuador. Business closures during this time may lead to shipping delays of up to three days.
----------------------Brazil (10/25)
Effective immediately, clear or transparent packaging is no longer permitted for parcels entering Brazil due to local carrier requirements. This measure aims to address security concerns and reduce the risk of theft. To avoid delays, please ensure all shipments comply with the updated packaging guidelines.
Chile (10/25)
Reformation Day, observed on Thursday October 31, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to three days.
All Saints' Day, observed on Friday November 1, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to three days.
Italy (10/25)
Media sources have reported inclement weather conditions in Emilia-Romagna, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Poland (10/25)
Local sources have informed us of flooding affecting southwestern Poland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
----------------------
The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cuba, French Polynesia, Haiti, Laos, Libya, Mayotte, Mongolia, Myanmar, Namibia, Niger, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Timor-Leste, Tristan da Cunha, Turkey, Ukraine, Vanuatu, Yemen
Above information updated December 9, 2024
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.