Orders & Shipping

The following countries are experiencing scanning issues and some have suspended written proof of delivery. Please monitor your tracking, and reach out to your local carrier for more information as scanning information may not be up-to-date due to carrier pass off.

Australia, Canada, Hong Kong, The Netherlands, Lithuania, Saudi Arabia, and Singapore.

Japan delays:

We have been advised that due to inclement weather conditions caused by typhoon Nanmadol, parcels to Japan are currently experiencing delays of up to one week.

Puerto Rico delays:

Media sources have reported that due to the effects of hurricane Fiona, parcels to Puerto Rico are experiencing delays of 1 to 2 weeks.

Australia:

Australia Post advises that processing times and tracking event scans are currently delayed on the Australia Post website, though parcels are still moving and delivering. Data for Australia post is still transmitting, so we recommend utilizing your Passport tracking page as the source of record. Due to ongoing processing issues, parcels to Australia are experiencing delays of approximately two weeks beyond original delivery estimates.

Additionally, we have been advised that on Thursday the 22nd of September, Australia will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted on this day and some delays may be expected.

 

United Kingdom delays:

Royal mail has advised of a planned worker strike as a result of wage disputes. Approximately 115,000 postal workers will strike on the following dates: September 30th, and October 1st, 2022. DDU Delays should be anticipated during the strike.

Canada delays:

Canada Post has advised that due to IT Systems maintenance work in Toronto, parcels are being diverted to Montreal to assist with capacity and processing. Some delays should be anticipated.

New Zealand delays:

On Monday the 26th of September, New Zealand will hold a National Day of Mourning to commemorate the life of Queen Elizabeth II. Postal services will not be conducted and some delays may be expected.

Pakistan delays:

Due to mudslides and flooding as a result of recent severe storms, parcels to Pakistan are experiencing delays. The most impacted districts are Sindh, Balochistan, Punjab and the Khyber Pakhtunkhwa province. Delays are expected to last over the next 1-2 weeks.

Italy delays:

Poste Italiane has advised of a one day postal worker strike on September 12th, 2022. The strike was called to dispute working conditions. Services have returned to normal, however some minor delays are likely.

Portugal delays:

Media sources have reported that widespread heavy flooding is occurring across Portugal as a result of tropical storm Danielle. The most impacted areas are Lisbon, Sintra, Setúbal, and areas around Serra da Estrela/ Manteigas. Delays are expected.

Thailand delays:

Thailand Post advises that due to recent storms and flash flooding, parcels to Thailand are experiencing delays. The following postal codes are most impacted: 10xxx, 11xxx, 12xxx, 13xxx, 21xxx, 24xxx, 25xxx, 26xxx, 34xxx, 40xxx, 42xxx, 61xxx and 72xxx

 

The following countries/territories will not be able to place an order due to suspensions on incoming postage:

Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Chad, Cuba, French Polynesia, Laos, Libya, Mayotte, Mongolia, Myanmar, Papua New Guinea, Russia, Samoa, Sint Maarten, Solomon Islands, South Sudan, St. Pierre & Miquelon, Sudan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen 

Above information updated September 23rd, 2022. 

Teddy Fresh ships Domestic US Orders via GLS, UPS, and USPS (PO Boxes Only). Carriers may change at any time. Please note, shipping costs do vary and are based on the overall weight of your order. 

All outgoing Domestic US packages are shipped from our warehouse in Los Angeles, California. Due to COVID-19, we ask that you allow additional time for packages to arrive.

Orders over $200 ship for FREE via ground.

Shipping Method	Transit Time
GLS / UPS / USPS (PO Boxes Only)	2 - 5 Business Days

 

Processing and Handling Notice: Please allow 2-7 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. 

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

Teddy Fresh ships outgoing international packages via Passport International Shipping.

• Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
• Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.

Shipping Method	Transit Time
Passport Standard (Duties May Apply)	10 - 25 Business Days
Passport Priority (Duties Paid)	8 - 14 Business Days

 

Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees.

All outgoing international packages are shipped from our warehouse in Los Angeles, California. We ask that you allow additional time for International packages to arrive.

Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose the available options. 

Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be the noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and Under.

Processing and Handling Notice: Please allow 2-7 business days in addition to your selected shipping method. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order.

Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Due to COVID-19 some tracking numbers may take up to 7 days for tracking to update. 

We cannot guarantee delivery by a certain date. For special holiday orders, we recommend that you order early to allow time for processing and shipping into consideration when selecting your shipping method. 

We cannot guarantee delivery by a specific date as delays may occur that are out of our control.

General Product Availability: Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Pre-Ordered Items: You may order a Pre-Order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. In rare instances, Pre-Ordered items may be subject to change due to delays. We try our hardest to notify all customers via email or social media with any date changes.

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date.

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can reach out to us via email at support@teddyfresh.com if you are having trouble locating the carrier.

For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also reach out to us via email at support@teddyfresh.com.

Returned to Sender: In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.

Cancellations: Please contact us ASAP if you would like to cancel your order. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.

Order Changes/Updates: We are unable to change the items in an order, remove items, or add additional items to an order once your order has been placed. Please contact us ASAP so we can attempt to cancel your order. If the order has not left our fulfillment center yet, we will attempt to stop the shipment. If successful, we ask that you place a new order with the changes you wish to make. 

We want to get you your order ASAP and are doing all that we can! However, due to COVID-19, order processing delays may occur and we cannot guarantee delivery by a certain date. Current average response time is 1 to 3 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).

 

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Cancel Order

 

Please contact us at support@teddyfresh.com for any issues.