Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
Please double-check your information before placing an order, as we are unable to guarantee any changes once the order is submitted.
Cancel Order:
Please contact us ASAP if you would like to cancel your order. While we will do our best to assist, cancellations are not guaranteed once an order is placed. If your order cannot be canceled in time, you may return it to us once received—provided it is eligible for return and not a final sale item.
Address Changes:
We are unable to guarantee that we can update your shipping address after an order is placed. If you request an address change, we may be required to cancel your order entirely so that it can be replaced with the correct address. Teddy Fresh is not responsible for lost or misdelivered packages when an incorrect address is entered at checkout.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
All domestic orders are shipped from our warehouse in Southern California.
Our fulfillment center uses a diverse network of shipping carriers, and the appropriate carrier will be automatically selected during the fulfillment process based on the destination and weight of your order. Shipping costs vary depending on the weight and destination of the shipment.
- Orders shipping to Hawaii and Alaska are sent via UPS 2nd Day.
- Orders shipping to Guam, Puerto Rico, APO/FPO addresses, and PO Boxes are sent via USPS Priority Mail.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
Domestic Ground |
3 - 5 Business Days |
|
Expedited 2-Day |
2 Business Days |
|
USPS Priority |
2 - 5 Business Days |
Please note that we cannot guarantee delivery by a specific date. Delays may occur that are outside of our control, especially during high-volume periods such as holidays. We recommend placing holiday orders early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also contact us if you require additional support.
European Countries (7/18)
Shipping networks are experiencing carrier delays affecting EU shipments due to airport ground handling disruptions at the Amsterdam airport. To minimize these delays, we’ve implemented proactive measures to establish a reliable parcel clearance process through Amsterdam (AMS). We will continue to monitor the situation closely and expect a delay of three to five business days entering the EU.
Canada (7/18)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Chile (7/18)
Day of the Virgin of Mount Carmel, observed on Wednesday, July 16, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to two days.
France (7/18)
We have been informed of a local event, Tour de France cycling race, in France taking place from July 5th to July 27th. Parcels traveling within this area may experience delays of up to five days.
Bastille Day, observed on Monday, July 14, was a public holiday in France. Business closures during this time may lead to shipping delays of up to two days.
Italy (7/18)
Media sources have reported inclement weather conditions in Veneto, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Mexico (7/18)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Media sources have reported inclement weather conditions in Durango City, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Peru (7/18)
Peruvian Air Force Day, observed on Wednesday, July 23, is a public holiday in Peru. Business closures during this time may lead to shipping delays of up to two days.
Spain (7/18)
Industry sources have informed us of a service disruption affecting the United Kingdom Customs platform. Parcels traveling within this area may experience delays of up to five days.
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European Countries (7/11)
Shipping networks are experiencing carrier delays affecting EU shipments due to airport ground handling disruptions at the Amsterdam airport. To minimize these delays, we’ve implemented proactive measures to establish a reliable parcel clearance process through Amsterdam (AMS). We will continue to monitor the situation closely and expect a delay of three to five business days entering the EU.
Canada (7/11)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Chile (7/11)
Day of the Virgin of Mount Carmel, observed on Wednesday, July 16, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to two days.
France (7/11)
We have been informed of a local event, Tour de France cycling race, in France taking place from July 5th to July 27th. Parcels traveling within this area may experience delays of up to five days.
Indonesia (7/11)
Industry sources have informed us of a service disruption affecting Indonesia. Parcels traveling within this area may experience delays of up to five days.
Italy (7/11)
Media sources have reported inclement weather conditions in Veneto, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
We have been informed of a worker strike in Italy, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Mexico (7/11)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
United Kingdom (7/11)
Industry sources have informed us of a service disruption affecting the United Kingdom Customs platform. Parcels traveling within this area may experience delays of up to five days.
Uruguay (7/11)
Constitution Day, observed on Friday, July 18, is a public holiday in Uruguay. Business closures during this time may lead to shipping delays of up to two days.
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United States (7/8)
In observance of Independence Day, LTL pickups will be unavailable and operations will be limited on Friday, July 4th. Passport teams will also be operating with reduced staffing. Normal operations will resume on Monday, July 7th.
Local sources have informed us of flooding affecting Northeastern States, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
European Countries (7/8)
Shipping networks are experiencing carrier delays affecting EU shipments due to airport ground handling disruptions at the Amsterdam airport. To minimize these delays, we’ve implemented proactive measures to establish a reliable parcel clearance process through Amsterdam (AMS). We will continue to monitor the situation closely and expect a delay of three to five business days entering the EU.
Argentina (7/8)
Independence Day, observed on Wednesday, July 9, is a public holiday in Argentina. Business closures during this time may lead to shipping delays of up to two days.
Australia (7/8)
Media sources have reported inclement weather conditions in New South Wales, including the Newcastle, Hunter, Bowral, and South Coast regions, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Canada (7/8)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Central and Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
France (7/8)
We have been informed of a local event, Tour de France cycling race, in France taking place from July 5th to July 27th. Parcels traveling within this area may experience delays of up to five days.
Greece (7/8)
Media sources have reported inclement weather conditions in Greece, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Italy (7/8)
We have been informed of an IT outage that occurred on June 21st, affecting Italy. The impact is expected to be minor; however, some delays of up to three days may be experienced.
Mexico (7/8)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Thailand (7/8)
Asahna Bucha, observed on Thursday, July 10, is a public holiday in Thailand. Business closures during this time may lead to shipping delays of up to two days.
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United States (6/27)
In observance of Independence Day, LTL pickups will be unavailable and operations will be limited on Thursday, July 4th. Passport teams will also be operating with reduced staffing. Normal operations will resume on Monday, July 7th.
Canada (6/27)
In observance of Canada Day, LTL pickups will be unavailable on July 1. For any planning needs during this time, please contact the 3PL Ops team or your Customer Success Manager.
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn't reached soon. We're closely monitoring the situation and will continue to provide updates as new information becomes available
Canada Day, observed on Tuesday, July 1, is a public holiday in Canada. Business closures during this time may lead to shipping delays of up to two days.
Belgium (6/27)
We have been informed of a worker strike in Belgium, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Luxembourg (6/27)
Luxembourg National Day, observed on Monday, June 23, was a public holiday in Luxembourg. Business closures during this time may lead to shipping delays of up to two days.
Mexico (6/27)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Local sources have informed us of flooding affecting Mexico City, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Multiple Countries (6/27)
The Feast of Saint Peter and Saint Paul, observed on Monday, June 30, is a public holiday in Chile, Colombia, and Peru. Business closures during this time may lead to shipping delays of up to two days.
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Canada (6/20)
Negotiations surrounding the Canada Post strike are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon. We’re closely monitoring the situation and will continue to provide updates as new information becomes available.
Media sources have reported wildfires in Central Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Colombia (6/20)
Corpus Christi, observed on Monday, June 23, is a public holiday in Colombia. Business closures during this time may lead to shipping delays of up to two days.
Iraq (6/20)
Passport's Express Service (DDU) to Iraq has been suspended. Due to the current state of affairs. We are closely monitoring the situation to minimize impacts.
Israel (6/20)
Passport's Express Service (DDP and DDU) to Israel has been suspended. Due to the current state of affairs. We are closely monitoring the situation to minimize impacts.
Italy (6/20)
Local sources have informed us of flooding affecting Modena, Bologna, Reggio Emilia, and Ravenna, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
We have been informed of a worker strike in Italy, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Mexico (6/20)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Netherlands (6/20)
We have been informed of a local event, the NATO Summit, in The Hague, taking place from June 20th to 26th. Parcels traveling within this area may experience delays of up to one week.
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Israel (6/18)
Due to the current situation in Israel, marked by civil unrest and the temporary closure of the country’s airspace, shipment delays are unfortunately expected. Parcels en route to or within Israel will be held in transit due to heightened security protocols and limited carrier operations in the region.
While we are unable to provide detailed parcel-level updates at this time, please rest assured that Passport is actively monitoring the situation and working closely with our carrier partners to gather the latest information.
Situations like these, while outside of our control, are a known challenge in global logistics. Our team is committed to keeping you informed and will share any developments as soon as they become available.
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The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Israel, Kiribati, Laos, Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Yemen
Above information updated July 18th, 2025
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.