Orders & Shipping
Upon placing an order, an order confirmation is automatically sent to your email.
All orders are processed and shipped from our fulfillment center in California, Monday through Friday, with the exception of public US holidays. Orders "awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for fulfillment in addition to your selected shipping method. Items in your order may ship separately to speed up processing.You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method.
Our current processing/fulfillment time is up to 5 business days.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 2 business days. Some tracking numbers may take up to 7 days for tracking to update. During holidays and busy shipping seasons, tracking numbers can take much longer to update with the carrier and is outside of our control.
We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!
Order confirmation emails do not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Teddy Fresh cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable, customer support will notify you.
Teddy Fresh reserves the right to amend content of the site at any time. Teddy Fresh will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.
Please double-check your information before placing an order, as we are unable to guarantee any changes once the order is submitted.
Cancel Order:
Please contact us ASAP if you would like to cancel your order. While we will do our best to assist, cancellations are not guaranteed once an order is placed. If your order cannot be canceled in time, you may return it to us once received—provided it is eligible for return and not a final sale item.
Address Changes:
We are unable to guarantee that we can update your shipping address after an order is placed. If you request an address change, we may be required to cancel your order entirely so that it can be replaced with the correct address. Teddy Fresh is not responsible for lost or misdelivered packages when an incorrect address is entered at checkout.
Order Changes/Updates:
We cannot manually edit, add, or remove individual items in an order once it has been placed. Nor can we change the shipping method and/or payment method for an order once it has been placed. Please contact us ASAP so we can attempt to cancel your order, though we cannot guarantee cancellation is possible after an order is placed.
Combine Orders:
We cannot combine multiple orders into one shipment. All orders, once placed, will ship separately; as a result subsequent shipping fees will not be waived.
You may order a pre-order item to reserve your favorite item, but it will not be shipped to you until it is in stock. The expected ship date will be listed on the product page. If there are any changes to the expected ship date, the product page will be updated to reflect this information.
Some licenses restrict our ability to sell certain products to specific regions. This will not become apparent until checkout when calculating shipping options. You may receive an error message that informs you which products must be removed from your cart in order to proceed with placing your order. We apologize for any inconvenience this causes.
All domestic orders are shipped from our warehouse in Southern California.
Our fulfillment center uses a diverse network of shipping carriers, and the appropriate carrier will be automatically selected during the fulfillment process based on the destination and weight of your order. Shipping costs vary depending on the weight and destination of the shipment.
- Orders shipping to Hawaii and Alaska are sent via UPS 2nd Day.
- Orders shipping to Guam, Puerto Rico, APO/FPO addresses, and PO Boxes are sent via USPS Priority Mail.
Domestic orders over $75 ship for FREE.
|
Shipping Method |
Transit Time |
|
Domestic Ground |
3 - 5 Business Days |
|
Expedited 2-Day |
2 Business Days |
|
USPS Priority |
2 - 5 Business Days |
Please note that we cannot guarantee delivery by a specific date. Delays may occur that are outside of our control, especially during high-volume periods such as holidays. We recommend placing holiday orders early to allow time for processing and standard shipping.
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email. You can contact us if you are having trouble locating the carrier.
Teddy Fresh ships outgoing international packages via Passport International Shipping.
- Orders shipped via Passport Standard (Duties May Apply) are charged a flat rate of $20.
- Orders shipped via Passport Priority (Duties Paid) are charged based on weight and value of goods, rate will vary.
|
Shipping Method |
Transit Time |
|
Passport Standard (Duties May Apply) |
10 - 25 Business Days |
|
Passport Priority (Duties Paid) |
8 - 14 Business Days |
Please note, carriers can change at any time. All international shipments may be subject to additional duties, taxes, and other customs fees based on the destination country's taxes. Unfortunately, Teddy Fresh has no control over this and are not responsible for these additional fees. We ask that you allow additional time for international packages to arrive.
Receiving countries may not have all shipping options available. All available shipping options will be presented to you when selecting shipping at your time of purchase. If an option is not available to you when making your selection we are unable to manually add it. We ask that you please choose from the available options.
Orders shipped to the EU: To get your order to you, we've partnered with Passport Shipping and they will be noted as the 'Seller' on customs/duties paperwork for orders to the EU that are valued at €150 and under.
We cannot guarantee delivery by a certain date. International destinations outside of the US may experience delays in customs processing and delivery. .For special holiday orders, we recommend that you order early to allow additional time for processing and shipping and take this into consideration when selecting your shipping method.
For international tracking inquiries you can contact our carrier Passport directly OR by using the chat function in the lower right hand corner of your tracking page. You can also contact us if you require additional support.
Canada (9/19)
The Canadian Union of Postal Workers (CUPW) will lift its overtime ban for postal workers effective September 15. In its place, CUPW will implement a ban on delivering commercial flyers. While this change may reduce some operational strain, service disruptions are still possible. We’re closely monitoring the situation and will provide updates as they become available.
Chile (9/19)
Fiestas Patrias, observed on Thursday, September 18 and Friday, September 19, is a public holiday in Chile. Business closures during this time may lead to shipping delays of up to three days.
France (9/19)
We have been informed of a worker strike in France, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Indonesia (9/19)
Local sources have informed us of flooding affecting Denpasar, Bali, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Mexico (9/19)
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Portugal (9/19)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Slovakia (9/19)
Day of the Virgin Mary of the Seven Sorrows, observed on Monday, September 15, was a public holiday in Slovakia. Business closures during this time may lead to shipping delays of up to two days.
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Bulgaria (9/12)
Unification Day, observed on Monday, September 8, is a public holiday in Bulgaria. Business closures during this time may lead to shipping delays of up to two days.
Canada (9/12)
Media sources have reported wildfires in Western Canada. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Canada Post Strike Update: Canada Post’s August 1 offer was rejected by the Canadian Union of Postal Workers (CUPW). Mediated negotiations between CUPW and Canada Post will resume Friday, August 15, 2025, but service disruptions remain possible. We’re monitoring the situation and will share updates as they become available
China (9/12)
We have been advised of potential delays due to Tropical Storm Tapah impacting Macao and Hong Kong. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to five days are anticipated.
France (9/12)
We have been informed of a worker strike in France, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Malta (9/12)
Feast of Our Lady of Victories, observed on Monday, September 8, is a public holiday in Malta. Business closures during this time may lead to shipping delays of up to two days.
Mexico (9/12)
We have been advised of potential delays due to Hurricane Lorena impacting Baja California Sur, Sonora, Sinaloa, Nayarit, and Jalisco. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to five days are anticipated.
Mexico (9/12)
We have been advised of potential delays due to Hurricane Lorena impacting Baja California Sur, Sonora, Sinaloa, Nayarit, and Jalisco. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to five days are anticipated.
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Norway (9/12)
Media sources have reported a landslide in Norway, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Portugal (9/12)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Thailand (9/12)
Local sources have informed us of flooding affecting Kachet, Mueang District, Rayong Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
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Brazil (9/5)
Independence Day, observed on Sunday, September 7, is a public holiday in Brazil. Business closures during this time may lead to shipping delays of up to two days.
Canada (9/5)
Media sources have reported wildfires in Northwest Territories. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Canada Post Update: We have been advised that, beyond August 29, Canada Post will not have a compliant shipping solution for U.S.-bound shipments. As a result, there is a strong possibility that affected shipments may be returned to the sender after that date. We are actively exploring alternative solutions to ensure service continuity and will provide updates as they become available.
Canada Post Strike Update: Canada Post’s August 1 offer was rejected by the Canadian Union of Postal Workers (CUPW). Mediated negotiations between CUPW and Canada Post will resume Friday, August 15, 2025, but service disruptions remain possible. We’re monitoring the situation and will share updates as they become available.
Mexico (9/5)
Effective Friday, August 15th, Mexico has increased its import tax to 33.5% on all package imports, up from 19% earlier this year.
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Philippines (9/5)
Media sources have reported inclement weather conditions in the Philippines, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Portugal (9/5)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Thailand (9/5)
Local sources have informed us of flooding affecting Chiang Mai Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
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United States (8/29)
In observance of Labor Day, LTL pickups will be unavailable and operations will be limited on Monday, September 1st. Passport teams will also be operating with reduced staffing. Normal operations will resume on Tuesday, September 2nd.
Canada (8/29)
In observance of Labour Day, LTL pickups will be unavailable on Monday, September 1st. For any planning needs during this time, please contact 3PL Ops team or your Customer Success Manager. Normal operations will resume on Tuesday, September 2nd.
Canada Post Update: We have been advised that, beyond August 29, Canada Post will not have a compliant shipping solution for U.S.-bound shipments. As a result, there is a strong possibility that affected shipments may be returned to the sender after that date. We are actively exploring alternative solutions to ensure service continuity and will provide updates as they become available.
Canada Post Strike Update: Canada Post’s August 1 offer was rejected by the Canadian Union of Postal Workers (CUPW). Mediated negotiations between CUPW and Canada Post will resume Friday, August 15, 2025, but service disruptions remain possible. We’re monitoring the situation and will share updates as they become available.
Malaysia (8/29)
Industry sources have reported carrier delays due to airspace closures at Kuala Lumpur International Airport (KLIA). Parcels traveling to or within this area may experience delays of up to seven days. We are closely monitoring the situation and taking action to minimize impacts.
Mexico (8/29)
Effective Friday, August 15th, Mexico has increased its import tax to 33.5% on all package imports, up from 19% earlier this year.
Industry sources have informed us of customs clearance delays in Mexico. Parcels traveling to this region may experience delays of up to two weeks.
Peru (8/29)
Saint Rose of Lima, observed on Saturday, August 30, is a public holiday in Peru. Business closures during this time may lead to shipping delays of up to two days.
Portugal (8/29)
We have been informed of a worker strike in Portugal, which will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties. We are closely monitoring the situation and taking action to minimize impacts.
Spain (8/29)
Media sources have reported forest fires in Andalusia, Asturias, Extremadura, Castile and León, Ourense, and Palencia. While the situation evolves, parcels traveling within affected areas may experience delays of up to five days.
Slovakia (8/29)
Slovak National Uprising Day, observed on Friday, August 29, is a public holiday in Slovakia. Business closures during this time may lead to shipping delays of up to two days.
Thailand (8/29)
Local sources have informed us of flooding affecting Chiang Mai Province, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
United Kingdom (8/29)
Summer Bank Holiday, observed on Monday, August 25, was a public holiday in the United Kingdom. Business closures during this time may lead to shipping delays of up to two days.
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United States (8/22)
In observance of Labor Day, LTL pickups will be unavailable and operations will be limited on Monday, September 1st. Passport teams will also be operating with reduced staffing. Normal operations will resume on Tuesday, September 2nd.
Canada (8/22)
In observance of Labor Day, LTL pickups will be unavailable on Monday, September 1st. For any planning needs during this time, please contact the 3PL Ops team or your Customer Success Manager. Normal operations will resume on Tuesday, September 2nd.
Estonia (8/22)
Independence Restoration Day, observed on Wednesday, August 20, is a public holiday in Estonia. Business closures during this time may lead to shipping delays of up to two days.
Hungary (8/22)
Saint Stephen’s Day, observed on Wednesday, August 20, was a public holiday in Hungary. Business closures during this time may lead to shipping delays of up to two days.
Spain (8/22)
Assumption of Mary, observed on Friday, August 15, was a public holiday in Spain. Business closures during this time may lead to shipping delays of up to two days.
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The following countries/territories will not be able to place an order due to suspensions on incoming postage:
Afghanistan, Angola, Ascension Island, Belarus, Bhutan, Brunei, Central African Republic, Chad, Cook Islands, Cuba, Fiji, French Polynesia, Haiti, Iraq, Kiribati, Laos, Lebanon (DDU only), Libya, Mauritius, Mayotte, Myanmar, Nauru, Palestinian Territories: Gaza Strip, Papua New Guinea, Russia, Sint Maarten, Solomon Islands, South Sudan, Sudan, Suriname, Syria, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, Ukraine, Yemen
Above information updated September 19, 2025
For any customer using a third-party freight forwarder to ship their order, Teddy Fresh is not responsible for lost, misdelivered, or damaged packages. We recommend carefully selecting a reliable forwarding service and understanding their policies on lost or damaged shipments. Please note that once the package is noted as delivered to the freight forwarder, any issues must be resolved directly with them.
In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout; order was not collected in time; additional duties, taxes, and/or other customs fees were left unpaid; etc.
Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.
You will receive a refund for the items within your order once they are received back at our warehouse.
To pay using Afterpay choose Afterpay as your payment method at checkout. Terms and conditions apply.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have additional questions about Afterpay purchases or returns, you can visit Afterpay's help center for more information.
To pay using Shop Pay choose Shop Pay as your payment method at checkout. Terms and conditions apply.
Shop Pay returns are processed the same as any other return. If you chose to pay in installments, the amount of your refund would depend on how much you already paid towards your payment plan.
If you have additional questions about Shop Pay purchases or returns, you can visit Shop Pay's help center for more information.