All full-price purchases (excluding the items below) are eligible to be returned within 14 days from when you received your order.
For hygienic reasons underwear, bras, socks, beanies, hats, masks, and bandanas cannot be returned/exchanged. All sale/discounted items are FINAL SALE and cannot be returned/exchanged.
Due to fluctuating inventory, we cannot offer exchanges at this time. If you would like to make an exchange, we recommend returning your eligible item for a refund and purchasing a new item to exchange it.
Returned items must arrive back to us in their original, unused, unaltered, and unwashed condition, and must be returned with the original tags and in their original protective packaging. All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.
To return an item(s) for a refund just send it to the address below with a copy of the order confirmation email and a written explanation of why the item(s) is being returned.
Please send Returns to:
Teddy Fresh Inc
29010 Commerce Center Drive
Valencia, CA 91355
A refund will be issued to the original form of payment once your return has been processed. Please note that we cannot refund the original shipping charges or the return shipping costs with the exception of faulty or incorrectly shipped items.
Depending on your payment method, credit card companies may take anywhere from 2 to 5 business days for refund to post to your bank account. We recommend contacting your credit card company if you feel there is an issue. If you would like to inquire on the status of your return, please provide us with the tracking number provided by your mail carrier and your order number.
Please allow up to 7 days to be processed for refund from receipt at our facility.
Please note that return shipping is the responsibility of the buyer. An exception may be made in certain cases, please contact us for additional information.
International returns are subject to the same Return Policy as our Domestic Returns. We recommend using carriers that issue tracking numbers. Any taxes or duties that incur are the responsibility of the sender.
We are excited to be partnering with Afterpay! Choose Afterpay as your payment method at checkout. To see if you're eligible, you will need your email, phone number, address, DOB, and debit/credit card handy—that’s it. If approved, you will make your first payment at time of purchase and the balance must be paid over the course of 6 weeks. There are no fees when you pay on time, and late fees are capped at 25% of the purchase price.
Afterpay returns are processed the same as any other return. The amount of your refund depends on how much you have directly paid Afterpay for that specific order.
If you have questions about Afterpay purchases or returns you can visit Afterpay's help center for more information.